Free Delivery on orders over £65
Free Delivery on orders over £65
Welcome to our Frequently Asked Questions (FAQs) page. Here we hope you will find some answers to many of your questions:
Yes, absolutely. Every product we make is completely free from artificial colours, flavours and preservatives. We use only high-quality, wholesome ingredients that work naturally with your pet’s body.
All Feelwells products are proudly manufactured right here in the UK or within the EU. This allows us to maintain the strictest quality controls and ensure full traceability of all our ingredients.
No. For your peace of mind and the safety of your pets, we have a strict policy never to source any products or ingredients from China, India, or Brazil.
Yes, ethics are at the heart of everything we do. We are incredibly proud to have been recognized as an Ethical Pet Company for 17 consecutive years, reflecting our commitment to sustainable sourcing and responsible business practices.
Never. We are firmly against animal testing. All of our food, treats, and supplements are certified cruelty free.
Our recipes are formulated without the common allergens known to trigger food sensitivities in dogs. This means every meal and treat is entirely free from artificial colours, flavours, preservatives, wheat, sugar and salt
A Wheat Free product simply excludes wheat but can still contain other grains like oats, rice, or barley.
A “Grain Free” product excludes all cereal grains entirely, replacing them with alternatives like sweet potato or peas.
Not always. Gluten comes from grain so all grain free food should be gluten free, however, Brewers Yeast is often used in pet food and this is not gluten free. Please check all ingredients
All our products are clearly marked if they are grain and/or gluten free
Sweet potato is a fantastic, premium carbohydrate. It is highly digestible, gentle on sensitive stomachs, and has a low glycemic index to help maintain steady energy levels. Plus, it is packed with essential vitamins and dietary fibre.
Cold Pressed food is made by mixing ingredients with a little water, then gently pressing them at a low temperature for a short time. This creates a nutrient rich and easy to digest pellet.
Cold Pressed is often more suitable for dogs with a very sensitive digestion
Due to the lack of processing, Cold Pressed food is often used by Raw Feeders as an alternative to, or alongside raw.
It is also suitable for deep chested breeds as it dissolves instead of expanding so is less likely to cause bloat
Yes! Our 100% Meat treats are just air dried and perfectly complement a raw (BARF) diet. They offer a clean, healthy, and high-protein reward without disrupting your dog’s regular feeding routine.
A lot of raw feeders also chose to feed our Training Treats and our Healthy, Grain Free Dental Sticks and our Cold Pressed Food
Yes, they can. Our Semi-Moist Training Treats have a soft texture that is gentle on developing teeth and are perfectly sized for small mouths. They are safe and highly motivating for puppies from 10 weeks onwards.
Our Training Treats are used by hundreds of professional dog trainers every day
Postbiotics are not live like probiotics but they are bio-active so they have all the properties of a probiotic but in a totally stable format so they are more effective at delivering beneficial bacteria that help restore balance to your dog’s gut microbiome..
The supplement is small, Cold Pressed Duck pellets so easy to feed as treats and very easy to digest.
If your dog’s digestion is balanced then they have well formed stools that are not very smelly and they do not suffer with wind or grumbling tummies
Up to 80% of the immune system is in the gut so by keeping the gut happy you are boosting the immune system
These treats are perfect to feed every day and especially useful for puppies
Our Intestinal Tincture is easy to administer. Using the supplied pipette, you can drop the liquid directly into your dog’s mouth or simply mix the recommended dosage straight into their daily food.
For most dogs, this is just 1ml per month
Our tincture is designed to support natural intestinal hygiene and maintain a hostile environment for parasites and recommend pairing it with routine Wormcount testing.
To stay on top of your dog’s health without unnecessary chemical treatments, we recommend checking their worm burden four times a year (every 3 months) using our simple, mail- n Wormcount Kits.
Further information about Natural Wormer and Wormcount Kits can be found in this guide
These are the original and best calming treats with three active ingredients They are designed to be fed every day before bed but they can be fed at any time For stressful events like fireworks or travel we recommend increasing the dose for several days prior and our Firework Fear Kit also contains additional products to help with the stress caused by fireworks
Orders are despatched within 2 days and are usually delivered within two days but please note that our warehouse does not work in the evenings, at weekends or on bank holidays
We do offer a Next Day Delivery service for a cost of £7.99 if your order is placed before 1pm. This will be delivered on the next working day. Please note, that our warehouse does not work in the evenings, at weekends or on bank holidays so any Next Day Order placed on a Friday before 1pm will not be delivered until Monday. Any placed on Friday afternoon will only be despatched on Monday.
Yes, you are in complete control. There are no tie-ins or hidden fees. You can pause, cancel, change your delivery frequency, or swap products at any time simply by logging into ‘My Account’.
If your order arrives damaged, please contact our team within 14 days of delivery. We will gladly arrange for a replacement or a full refund, and we will provide pre-paid return labels if we need the item sent back to us. Please do not return opened bags
Absolutely! Every dog is unique. If your pet has specific health issues or food sensitivities, head over to our ‘Ask an Expert’ page and fill out the form. Our nutrition specialists will get back to you with free, personalised advice.
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