Delivery and Return Options
All orders are despatched within 2 working days. Small parcels are sent by Royal Mail 2nd Class Post – delivery is 5 – 7 working days although many arrive sooner. Large parcels are sent by courier on a 48 hour delivery service and will require a signature on delivery (please note delivery times are working days only which do not include Saturday, Sunday or Bank Holidays)
We also offer a Next Day Delivery Service for £7.99 extra. Orders must be placed by 1pm for same day despatch. Next Day Delivery does not operate at weekends or on bank holidays so your order will be delivered on the next working day. Therefore if you order by Next Day Delivery on a Friday before 1pm, it will be despatched but you will not receive delivery until Monday, likewise with bank holidays.
SPEND UNDER £50 – Delivery Charge is £3.99
SPEND OVER £50 – Free Delivery within 3-5 working days (UK Only)
Separate delivery charges apply to overseas orders and vary according to weight. Cost will be calculated at checkout.
Delivery times quoted above are estimated times only. As per our T&C’s delivery make take up to 15 working days. Full terms and conditions can be found here.
If no one is available at your address to take delivery, we (or our carrier) will leave you a note that we (or our carrier) has attempted to make delivery of the Goods. You should follow the instructions of the note to re-arrange delivery.
We accept returns for any orders which are damaged in the post or do not live up to your expectations. If you or your pet aren’t completely happy with your delivery for any reason, please get in touch with us within 14 days of delivery by emailing firstname.lastname@example.org We’re open 9am-5.30pm, Monday to Friday.