We at Feelwells adhere to the Distance Selling regulations which are as follows. If an item is received damaged please contact us by email and advise the damage. We may ask you to either return the item for a replacement, or ask you to provide a photograph of the damage via email. Once we have inspected the item a replacement will be sent to you at no cost to yourself.
If you change your mind, or the product is not suitable you can return the item for a refund within 14 days, however you will be responsible for the costs involved in returning the item to us in good condition. This option is not available for certain items where an item cannot be re-sold as new – please contact us prior to returning an item to confirm it is acceptable We will issue a return authorisation number – any item returned without a valid authorisation will not be refunded.
Returns Costs & Methods
Feelwells will refund the cost of sending an item back to us if it’s defective, damaged or incorrect and in many cases, we’ll provide you with a pre-paid returns label. If your return is not the result of a Feelwells error, and you’re using a pre-paid return label, we’ll deduct the cost of the return from your refund. For returns from within the UK, costs start at £3.99. International return costs start at £6.50. Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the item(s) you’re returning. We’ll always display the most accurate return costs and methods available for your item(s) in our Returns Support Centre when you create your label.
Please note that certain types of items aren’t eligible for cancellation or return under the Feelwells returns policy. You can find out more in the Conditions of Use & Sale.
We won’t accept the return of any software returned to us if it’s been opened. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn’t received in new, unopened condition.
If a product becomes defective after 30 days you won’t be able to create a returns label using our Returns Support Centre – you’ll need to Contact Us. You may wish to visit the manufacturer’s website or contact them directly as they may be able to offer troubleshooting and support with the issue you have with the product. Please see Manufacturer Contact Details and After Sales Service.